At MyBadmintonGear.com, we’re committed to providing premium racket sports equipment and exceptional service to players worldwide. Below you’ll find all the details about our shipping and returns processes to ensure a seamless shopping experience.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping (£12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (Orders over £50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Includes basic tracking
Please note: We currently cannot ship to some Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase from MyBadmintonGear.com. If you’re not happy with your order, our straightforward returns policy makes it easy to resolve.
Returns Eligibility
You may return most items within 15 days of receiving your order, provided they meet these conditions:
- In original, unused condition
- In their original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned unless faulty:
- All types of grips
- Dampers
- Personal accessories (glasses, gymsacks)
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact Us: Email [email protected] within 15 days of receiving your order using the template below
- Wait for Approval: Our team will respond within 2 business days with return authorization and instructions
- Package Your Item: Securely pack the item in its original packaging
- Ship Your Return: Send the package to our Leeds address (provided in your authorization email)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 5 business days of receipt
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping fees are non-refundable, and return shipping costs will be deducted if applicable
Exchanges
For exchanges (size, color, or product changes):
- Follow the standard return process above
- Clearly state in your email that you’re requesting an exchange and specify the replacement item
- Once we receive your return, we’ll ship the replacement item
Note: You will be responsible for any price difference and additional shipping costs for exchanges.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage or defect
- We’ll arrange for a free return and replacement
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear MyBadmintonGear Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item Details:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., wrong size, defective, etc.]
For exchanges, please send:
Replacement Product: [Product Name/Details]
Please advise next steps for returning the item(s).
Best regards,
[Your Full Name]
[Your Contact Number]
Contact Us
For any questions about our shipping or returns policy:
- Email: [email protected]
- Phone: +44 (0)113 496 0000
- Address: 97 St Paul’s St, Leeds, GB LS6G 1WW
We appreciate your trust in MyBadmintonGear.com for your racket sports needs. Our team is dedicated to making every aspect of your shopping experience exceptional.