At MyBadmintonGear.com, we take pride in offering premium racket sports equipment from top brands like Head, Dunlop, and Oakley. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our straightforward returns and exchanges policy makes it easy to resolve.

Returns Eligibility

You may return most items within 15 days of receiving your order, provided they are:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items: For hygiene and safety reasons, the following products cannot be returned unless faulty:

  • Grips (all types)
  • Dampers
  • Personal accessories (glasses, gymsacks)

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email [email protected] within 15 days of receiving your order using the template below
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions
  3. Package Your Item: Securely pack the item in its original packaging
  4. Ship Your Return: Send the package to our Leeds address (provided in your authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable, and return shipping costs will be deducted if applicable

Exchanges

For exchanges (size, color, or product changes):

  1. Follow the standard return process above
  2. Clearly state in your email that you’re requesting an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the replacement item

Note: You will be responsible for any price difference and additional shipping costs for exchanges.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear MyBadmintonGear Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item Details:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., wrong size, defective, etc.]

For exchanges, please send:
Replacement Product: [Product Name/Details]

Please advise next steps for returning the item(s).

Best regards,
[Your Full Name]
[Your Contact Number]

Contact Us

For any questions about our returns policy:

Email: [email protected]
Phone: +44 (0)113 496 0000
Address: 97 St Paul’s St, Leeds, GB LS6G 1WW

We appreciate your trust in MyBadmintonGear.com for your racket sports needs and aim to make every aspect of your shopping experience exceptional.